Rennet & Rind Return and Refund Policy

At Rennet & Rind, we are committed to providing exceptional British artisan cheeses and a delightful customer experience. If you are not entirely satisfied with your purchase, we are here to help.

Returns

Due to the perishable nature of our products, we can only accept returns on non-perishable items such as cheese knives, boards, and accessories.
All return requests for non-perishable items must be made within 14 days of receipt of your order.
To initiate a return, please contact us at Hello@rennetandrind.co.uk, providing your order number and details of the product you wish to return. We will provide further instructions for sending back your item.
The item must be unused, in the same condition that you received it, and in its original packaging.

Perishable Goods

Unfortunately, due to health and safety regulations, we cannot accept returns on perishable items, including cheese, unless they arrive damaged or faulty.
If your cheese arrives damaged or there is an issue with the quality, please contact us within 48 hours of receiving your order with photos and a description of the problem.
If your claim is accepted, we will either offer a replacement or issue a refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.
For damaged or faulty perishable goods, a replacement will be arranged where possible. If a replacement is not available, we will issue a full refund.

Exchanges

We only replace non-perishable items if they are defective or damaged. If you need to exchange a non-perishable item for the same product, please contact us at Hello@rennetandrind.co.uk.

Shipping Costs

You will be responsible for paying your own shipping costs for returning non-perishable items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Contact Us

If you have any questions regarding our return and refund policy, please contact us at:

Rennet & Rind
62-64 Papworth Business Park,
Papworth,
CB23 3GY
Hello@rennetandrind.co.uk
Phone: 01480 831112

Updated 01/10/2024